Ally Forsyth | Privacy Policy | Piano Lessons| Newton Mearns

Ally Forsyth Privacy Policy

Our contact details

Name: Ally Forsyth

This privacy policy provides information about the personal information that Ally Forsyth “we, us, our” collects, and the ways in which we use that personal information. If you have any questions or concerns regarding the following information, please contact us using the details given at the end of this notice.

What type of information we have

We currently collect and process the following information when you provide it to us through our website, over the phone, by email, in writing or any other means by which you provide it to us:

Name;
Email Address;
Address for Lessons;
Phone Number;
Any information that you provide to us by emailing us form on our website or email, such as a contact details, name, address, other enquiry about our services;
Ally Forsyth collects information about students for administrative and academic reasons. The information given on your agreement form will be held on computer and you have the right to inspect any record of which you are the subject. (Requests to view manual and computerised files should be made in writing to Ally Forsyth.)
Our website will collect anonymous data to compile visitor statistics such as how many people have visited our website, what devices they have used, what pages visitors have used, how long visitors have spent on the website, how visitors found our website etc. This allows us to work to continually improve the experience of users visiting the site. This information does not allow us to personally identify any individual site visitor.

How we get the information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons

To process monthly invoices for services provide;
Keep up to date and current details (name, email, contact number, address) that is required to sell a service;
To communicate with pupils/parents for confirmation and reminders of appointments, and/or requests to cancel or change booking;
Estimate the number of pupils we have for timetabling purposes;
Hold personal data that is required by law or to respond to legal process.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting allyforsyth@icloud.com

(b) We have a contractual obligation.

(d) We have a vital interest.

What we do with the information we have

We use the information that you have given us in order to:

To process monthly invoices for services provided;
Keep up to date and current contact details in the event lessons need to be cancelled, or updating students and/or parents on examination results.

We may share this information with the following 3rd parties:

Easy Invoices - We do this so that we can provide accurate invoices and keep our records up to date for tax purposes.

ABRSM - When parents and/or pupils request to sitting ABRSM grading examinations, we will need to share information such as the pupils name and Grade they will sit.

How we store your information:

Your information is securely stored allyforsyth@icloud.com.

We keep your name, address and phone number for as long as you or your child/children are pupils will Ally Forsyth. Further to this, we will need to keep your details for up to 7 years for legal and tax purposes. We will then dispose your information by deleting your contact details, names, address and email from our invoicing system and any email communication through our website or direct email.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. Please email such requests in writing to allyforsyth@icloud.com.
Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [allyforsyth@icloud.com] if you wish to make a request.

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Granting us permission to use cookies:

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

More about our Cookies:

Third party functions

Our website, like many websites, includes functionality provided by third parties. One common example is an embedded YouTube video to share important or key information we wish to share with you. Our site includes the following which use cookies:

YouTube - Click here to view YouTube's Privacy Policy

Please note that disabling these cookies will likely break the functions offered by these third parties

Anonymous Visitor Statistics Cookies

Our website will collect anonymous data to compile visitor statistics such as how many people have visited our website, what devices they have used, what pages visitors have used, how long visitors have spent on the website, how visitors found our website etc. This allows us to work to continually improve the experience of users visiting the site. This information does not allow us to personally identify any individual site visitor. The aim of doing this is to improve our website to ensure the information available is required and what our audiences wish to see.

We use: Google Analytics - Click here to view Google Analystics Privacy Policy

We may change this Privacy Policy from time to time, so please check our website frequently for any changes. This Privacy Policy is correct as of 22/01/2019.